What is Care Coordination?

Care coordination is the process of proactively managing a patient’s experience across parts of the healthcare ecosystem that are often otherwise disconnected. As a discipline, care coordination seeks to create a more proactive, whole-person focused healthcare experience that keeps the patient well, versus treating them when they are sick.

Care coordination is typically associated with value-based models of care, where the provider is incentivized on the overall health of their population versus the treatment of illness. Common healthcare activities coordinated through care coordination may include:

  • Inpatient Care
  • Outpatient Care
  • Prescription Drugs
  • Mental or Behavioral Health
  • Social Determinants of Health (housing, food, transportation)